Vacancy in the archive

Customer Support

Relocate

3000 - 5000 EUR

Experience: 3-5 years

Employment: Full-time

English: B2. Upper-Intermediate

Requirements

3+ years of experience managing an international and multinational, geographically dispersed team remotely;
Proven working experience as a customer service manager in similar role and applicable gaming or gambling, high risk industries;
Ability to take the lead in making improvements and resolving issues;
Ability to develop and maintain digital systems to track service records across multiple software suites;
Awareness of industry’s latest technology trends and applications;
Ability to be customer-oriented in managing communications and issues;
Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives;
Strong English verbal and written communication skills.

Tasks

Be in charge of organization, management and control function for customer service department, supporting marketing campaigns, conduct customer retention out-bound reach-outs, upsells in addition to inbound customer service enquiries.
Recruit, mentor, develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
Collaborating with Risk and Fraud as well as Payments teams, ensure AML and KYC procedures are followed at all times.
Continuously improve customer service experience, create engagement with customers and facilitate organic growth;
Control resources and utilize assets to achieve qualitative and quantitative targets;
Develop processes, knowledge base, service procedures, policies and standards;
Keep accurate records and document workflow;
Keep ahead of industry’s developments and apply best practices to areas of improvement.

Working conditions

Good compensation package
Medical insurance
Lunch allowance
Friendly and professional team
Comfortable office in Limassol, Cyprus
Hybrid working format
Help with relocation if needed
Professional and financial growth

Created 15 December 2023