Customer Support
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Requirements
Advanced proficiency in the English language (C1 level). A minimum of 1 year of relevant experience in customer service or support. A background in IT would be advantageous. A customer-focused mindset. The ability to work effectively in a team. A sense of accountability when working remotely. The capability to solve problems independently. Strong learning abilities. The ability to manage stress. Confidence in using a PC.
Tasks
Provide efficient online chat support via communication channels such as Slack, Skype, Telegram, and Jira, to ensure users' questions and concerns are resolved in a timely and effective manner. Maintain and update user resources such as FAQs, RAQs, and guides, to ensure they are relevant and up-to-date, helping users better understand our products and services. Manage user requests and complaints by assessing and determining the best course of action, coordinating with other teams as necessary, and providing timely and accurate updates to users. Identify technical issues by asking users specific questions to isolate and diagnose the problem, then report it to our technical team in a clear and concise manner to ensure prompt resolution. Create detailed bug reports to provide our technical team with accurate information on technical issues, helping them resolve the issue efficiently. Serve as a buffer between our technical team and users by communicating updates, progress, and other information in a clear and professional manner, while also advocating for users' needs and concerns.
Working conditions
Full remote work (from any part of the world) OR comfortable office in the central office of Limassol, Cyprus. Work-shifts (from 10:00 till 18:00 or from 16:00 to 00:00 UTC + 03). Ability to grow with the company within transparent grading system. An inclusive and adaptable company culture. Competitive salary based on experience. 20 days paid vacation. 7 sick leaves. Yearly Flex days.
Created
18 April 2023
