Vacancy in the archive

Technical Support

Relocated

2000 - 3000 EUR

Experience: 1-3 years

Employment: Full-time

English: B2. Upper-Intermediate

Requirements

Join FxPro: an international fintech company for talented professionals. We are always on the lookout for individuals who can perform and excel in a dynamic and innovative working environment. We view each and every one of our employees as an indispensable part of the team. Join our growing international team with offices in Limassol, London, Monaco, Nassau & Dubai with 200+ FxPro employees of 22 nationalities.


We are looking for Service Assurance Engineer. 

We are looking for:
2-3 years of experience in level 1 or 2 support.
Good technical experience with either Windows, Linux/Unix OS or MacOS.
Strong verbal and written communication skills in English.
Sense of urgency with customer focus approach to problem-solving.
Strong analytical, prioritization, and time management skills.
Willingness to work in different shifts (morning - 5am-2pm, evening 10am-7pm) 
English B2.
Knowledge of the monitoring systems (Zabbix, Grafana, Kibana or New Relic will be an advantage)
Also it is an advantage if you have:
1) Experience with FIX protocol.
2) Experience in Jira/Confluence administration and configuration
3) Experience with SQL, Python, REST or other APIs.
4) Be able to read and understand logs

Tasks

Resolve production issues and incidents.
Resolve production issues and incidents to a variety of our products by managing tickets from start to finish, escalating to other teams if necessary.
Investigate, diagnose production issues, pinpoint the affected systems by analysing logs and error messages.
Liaise with 3rd party service providers and internal teams to resolve the issue.
Identify a root cause, escalate tickets to other teams, provide recommendations of monitoring, logging and debugging tools enhancement where necessary.
Contribute to writing specific knowledge base and user manuals.
Work with other team members to take over active support issues.

Working conditions

Excellent compensation package;
Hybrid work schedule;
Relocation package for you and your family (tickets, visas, work permit, hotel & transfer for the first months, etc.);
MacBook or laptop on Linux or Windows, one, two or more displays? You choose!
Medical and life insurance, provident fund, in-house gym with a personal trainer; courses and conferences, Company discount card for various products & services, and many more;
Free daily catering, snacks and beverages;
Career growth and professional development.

Created 16 June 2023