Vacancy in the archive

Technical Support

Relocate

3000 - 5000 EUR

Experience: 3-5 years

Employment: Full-time

English: B2. Upper-Intermediate

Requirements

Join FxPro: an international fintech company for talented professionals. We are always on the lookout for individuals who can perform and excel in a dynamic and innovative working environment. We view each and every one of our employees as an indispensable part of the team. Join our growing international team with offices in Limassol, London, Monaco, Nassau & Dubai with 200+ FxPro employees of 22 nationalities.


We are looking for Production Support Engineer. 


👋2-3 years of experience in level 1 or 2 support.
👋Good technical experience with Windows or Linux/Unix OS.
👋Strong verbal and written communication skills in English.
👋Sense of urgency with customer focus approach to problem-solving.
👋Strong analytical, prioritization, and time management skills.
👋Willingness to work occasional night shifts.
👋English B2.
It is an advantage if you have:
1) Experience with FIX protocol.
2) Experience in Jira/Confluence administration and configuration
3) Experience with SQL, Python, REST or other APIs.
4) Networking knowledge.

Tasks

🤟Resolve production issues and incidents.
🤟Resolve production issues and incidents to a variety of our products by managing tickets from start to finish, escalating to other teams if necessary.
🤟Investigate, diagnose production issues, pinpoint the affected systems by analysing logs and error messages.
🤟Liaise with 3rd party service providers and internal teams to resolve the issue.
🤟Identify a root cause, escalate tickets to other teams, provide recommendations of monitoring, logging and debugging tools enhancement where necessary.
🤟Contribute to writing specific knowledge base and user manuals.
Work with other team members to take over active support issues.

Working conditions

✌️Excellent compensation package;
✌️Hybrid work schedule;
✌️Relocation package for you and your family (tickets, visas, work permit, hotel & transfer for the first months, etc.);
✌️MacBook or laptop on Linux or Windows, one, two or more displays? You choose!
✌️Medical and life insurance, provident fund, in-house gym with a personal trainer; courses and conferences, Company discount card for various products & services, and many more;
✌️Free daily catering, snacks and beverages;
✌️Career growth and professional development.

Created 28 March 2023