Vacancy in the archive
Customer Support
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Requirements
Software technical support experience (ideally cloud software) Knowledge of computer software, operating systems, hardware, and networking Be organized and able to track and keep an eye on all your open cases, and when it gets too messy, transfer it to our Tier 2 or Developers in a timely manner. Debugging and creative problem-solving is how you relax Great communication skills Fluent in written and verbal English Nice to be also experienced at: Salesforce Support Experience Using Jira or other similar issue tracking system
Tasks
Be amazing with computer software, operating systems, hardware and networking Help our clients get their stuff done by supporting them with troubleshooting and maintaining frontend and backend systems Manage case queues, providing timely responses and bringing cases to resolution within the SLA Love to interact with people and have a helpful and let's do it attitude Important to know! This role requires specific working hours from 6 am to 3 pm, Tuesday to Friday, and Saturdays from 6 pm to 2 am due to the customers in the USA and Canada.
Working conditions
Important to know! This role requires specific working hours from 6 am to 3 pm, Tuesday to Friday, and Saturdays from 6 pm to 2 am due to the customers in the USA and Canada. - Attractive monthly salary paid in line with your skills and experience - Fully remote work within Prodly’s digital set up - Unlimited Paid Time Off benefit - Medical benefits and Provident fund - Equity Grants
Created
27 October 2022
