Vacancy in the archive

Technical Support

Relocate

3000 - 5000 EUR

Experience: 3-5 years

Employment: Full-time

English: B2. Upper-Intermediate

Requirements

Join FxPro: an international fintech company for talented professionals. We are always on the lookout for individuals who can perform and excel in a dynamic and innovative working environment. We view each and every one of our employees as an indispensable part of the team. Join our growing international team with offices in Limassol, London, Monaco, Nassau & Dubai with 200+ FxPro employees of 22 nationalities.


As a Production Support Engineer you will be a part of our rapidly growing IT department and join our Production Support Team. Your responsibilities will include but not limited to fixing production issues, providing technical support to other departments, and managing tasks and tickets in JIRA.





We are looking for:

2-3 years of experience in level 1 or 2 support.
Good technical experience with Windows or Linux/Unix OS.
Strong verbal and written communication skills in English.
Sense of urgency with customer focus approach to problem-solving.
Strong analytical, prioritization, and time management skills.
It is an advantage if you have:
Experience with FIX protocol.
Networking knowledge.
Experience with JIRA, SQL, Python, REST or other APIs.

Tasks

You will:

Resolve production issues and incidents to a variety of our products by managing tickets from start to finish, escalating to other teams if necessary.
Manage multiple tasks/tickets according to priority and with minimal guidance.
Investigate, diagnose production issues, pinpoint the affected systems by analysing logs and error messages.
Liaise with 3rd party service providers and internal teams to resolve the issue.
Identify root cause, escalate tickets to other teams, recommend enhancements of monitoring, logging and debugging tools where necessary.
Contribute to writing team specific knowledge base and user manuals.
Work with other team members to take over active support issues.

Working conditions

We offer:

Hybrid work schedule;
Excellent compensation package including 13th salary;
Relocation package for you and your family (tickets, visas, work permit, hotel & transfer for the first months, etc.);
PC on Linux or iMac, one, two or more displays? You choose!
Medical and life insurance, provident fund, in-house gym with a personal trainer; courses and conferences, Company discount card for various products & services, and many more;
Free daily catering, snacks and beverages;
Career growth and professional development

Created 15 November 2022